1008c

Wanvesta

hello the vehicle tab is missing from between the utility and windows tab how do i get it

amy

Sorry to reply you so late. Our engineer is modifying this bug, please wait for a while.

Wanvesta

electricmachine replied at 2016-12-24 21:23
As it is a laptop, how good a condition (or worn) are the USB ports?
Just a thought.

Hello Alan,

Laptop is not an old one and I've tried the USB cable in a couple of the ports.

Amy has asked for more information so I have included it in the post if you want to have a look.

Thanks for the continued help.

Regards

Wanvesta

Wanvesta

amy replied at 2016-12-24 10:56
Sir, in your picture, the connection is used for grounding.
Please connect the connection to ground  ...

Hello Amy,

The operation steps to stop the scope working working are with the scope running whether connected to the square waveform generator or not if I Just leave it running without doing anything it appears to just keep running. But If I alter the time/div setting a number of times it stops working, also if I move the trigger slope Up down tab it has also stopped working.

Initially when it stopped working if I uninstalled the software and drivers and then reinstall them it worked again, but not anymore. It's now not working at all, it's just giving the message on the screen that I have originally sent you a picture of.

The laptop is a Compaq with an Intel core i5 processor running the Windows 10 operating system.

It also has Norton 360 premier installed, which does not like the software downloaded from the Hantek site and tries to block / remove it, so I have to disable Norton to Install it.

I have tried both the disc that came with the 1008C which has on it software version 1.0.11 and does not have the vehicles tab on it when in use. And also I downloaded from Hanteks Website what appears to be their latest software version 1.0.12 which I take it has windows 10 drivers in it. Version 1.0.12 also has the vehicles tab on it when in use.

When the scope is unplugged the software appears to works in demo mode but when it is plugged in I get the message on the screen that I have originally sent you a picture of.

Regards

Wanvesta

electricmachine

As it is a laptop, how good a condition (or worn) are the USB ports?
Just a thought.

amy

Sir, in your picture, the connection is used for grounding.
Please connect the connection to ground to test.
If the problem exist, please tell me operation steps to stop working.

Wanvesta

Hi All again

1008C has stopped working again.

I had it on its waveform generator and I adjusted the  time per division and it stopped working again.

I have uploaded a screen shot as you asked Amy

Wanvesta

Sorry all.
I didn't do the picture properly here it is below.



Thanks
Wanvesta

Wanvesta

Hi Alan,
Thanks.

Hi Amy,
I have re installed the software and driver and its working again.

Which do you think the 1008C is most stable on. Software ver 11 which came with it on the disc or ver 12 which I have downloaded from the Hantek site.

Also I include a picture of the rear of the unit. Do they normally have the connection next to the USB I have circled red.


Thanks
Wanvesta

electricmachine

Hi, Wanvesta,
I returned it because of the clipping etc - as in my '1008 bugs' thread.
I was going to ask you to check yours, but the new one has the same problem. Inaccuracy at > -15.7v.

First, try uninstalling everything and reinstalling (application and driver)
Check, different ports, power saving etc. Try a different PC?
One way I found to get the software to crash repeatedly was by moving the trigger towards the right hand side.
Everytime I then started the app, it instantly crashed, causing windows to moan and create a report.
Somehow I managed to reset the app. ie It started up in default mode - all 8 channels on, chinese, working.
Good luck
Alan