amy Publish time 2022-2-24 14:02:41

Dso4254c display


Customer Consultation

I have a problem with my DSO4254C, a yellow verical line on display like in picture below attached.
How can I delete it?
Is a real problem with my DSO?
Awaiting your reply, thanks and regards.




amy Publish time 2022-2-24 14:05:48


Reply

The LCD is broken, please contact your seller to replace the LCD.

vas57 Publish time 2022-2-24 15:19:35

Hi Amy,

I bought this oscilloscope in June 2021, the package came intact, without transport bumps, I kept it in normal conditions until February 2022, when I wanted to use it to read a serial interface type SPI. On this occasion I saw that it has this yellow line on the LCD display.
In this case I can benefit from the free exchange of LCD display, because it is under warranty?
Thanks in advance for your reply.

vas57 Publish time 2022-2-24 16:00:42

I attached and serial number of my oscilloscope.
Thanks.



Jing Publish time 2022-3-1 10:59:18

vas57 replied at 2022-2-24 15:19
Hi Amy,

I bought this oscilloscope in June 2021, the package came intact, without transport bumps,...

The shelf life is three years, which is ok. You can contact your seller.
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