scope DSO5102P hantek
Customer Consultation
Please…Hi,I have this,It is not working properly and needs to be repaired.it presents the lines but does not receive any signal, channel one and two do not workit does not pass selfcalibration, it failed error 0xc00all control lock that work good butit doesn’t accept firmware update error Oxfewould you give me, tell me where to send it, to repair?I live in Miami Florida, USA Hantek OscilloscopeModel No.DSO5102PSW Version: 3.40.0(170318.0)hw version: 1010xffff8108Serial number: T1G/136008120Lcd.front.ts : 2.1.0 My best wishes
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Please give us a video or some pictures to understand.
If it is confirmed that it is a hardware failure and needs to be repaired, please contact the seller to return factory for repair.
Hello,
I'm not sure whether this is the correct way to do this but I have a problem with my DSO5102P.
It will not boot and only shows the Hantek logo.
I can then turn it off then power it up again and then it will show a menu listing (from my memory):
- reboot
- recover to factory default
- Recover from some media (or something, I can't remember the details)
I have tried them all. The last 2 report "operation failed!" after a half a minute or so.
For full diclosure I have not used this scope for quite a few months.
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