Dir sir,
Did you install the driver?
Please connect the device to PC via USB cable and click right mouse "My Computer->Device Manager" and give me a screenshot to study.
Windows says.
Windows colud not install you unknown device.
Windows can not find driver software for the device
Plase contact the manufacturer
I have the 1025G and I have not problems with anti-virus
Close the anti-virus software
Install the drivers using method 2 but does not work.
Prove runing on another computer tut does not work.
That is the VID and PID?