Electronic Engineer Discuss

Title: DSO4084B PC connection problem [Print this page]

Author: Jing Time: 2021-10-20 11:02
Title: DSO4084B PC connection problem
Customer consultation

I have a problem connecting DSO4084B oscilloscope to PC. Serial nuber is CN1811001001542.
In attachment you can find a photo of screen when it's not properly displaying system information.

I own one more oscilloscope of the same type and it is connecting to PC just fine and it is also displaying complete information in system information menu.

Is there a way you can help me solving the problem?

Author: Jing Time: 2021-10-20 11:08
Reply

The lack of system information does not affect the use. And system information can only be added by our company's operations.

Author: aio Time: 2021-10-20 11:32
Oscilloscope shows usb connection icon on the display, but windows software doesn't see the scope. Maybee the Keysight connection software needs this system infornation to properly connect. Please help me add this information, if you can.

Author: Jing Time: 2021-10-21 14:23

avdio replied at 2021-10-20 11:32
Oscilloscope shows usb connection icon on the display, but windows software doesn't see the scope. M ...

To add information communication, you need to mail the machine over, and we will help you add the system information.Can't you connect to the software now?

Author: aio Time: 2021-10-21 15:39
The oscilloscope can not connect to PC software.

Author: Jing Time: 2021-10-22 09:41

aio replied at 2021-10-21 15:39
The oscilloscope can not connect to PC software.

Please provide your machine model and machine serial number (on the back shell), we will make an upgrade package for you.

Author: aio Time: 2021-10-22 14:03
DSO4084B
CN1811001001542

Author: Jing Time: 2021-10-23 09:27

aio replied at 2021-10-22 14:03
DSO4084B
CN1811001001542

I have sent the file to you by mail, please check it carefully.

Author: aio Time: 2021-10-23 15:01
Thank you for your assistance, oscilloscope is now connecting to PC properly.

Hantek support service is excellent.

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