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Title: 6254BD program does not run in Windows [Print this page]

Author: gold Time: 2022-7-9 21:04
Title: 6254BD program does not run in Windows
Edited by gold at 2022-7-9 21:10

Windows10
6254BD

it's working fine
but symptoms appeared a few days ago.

1. When I run the pc program, the program does not run
2. Disconnect the 6254BD from the computer and the program will run
but 6245BD not working

3. The LED on the front of the oscilloscope does not light up.

4. I can't hear the relay inside the oscilloscope working

5. It shows that the USB driver is fine.
Same with reinstalling

What should I do?
thanks

Author: Jing Time: 2022-7-12 19:25

Dear Sir，
Please open the software after connecting to the machine. Then re-plug the USB to see if the machine can connect?

Author: gold Time: 2022-7-16 19:20
Edited by gold at 2022-7-16 19:26

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) ==> Result : Software does not run ( Software windows not visible )

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) --> Software does not run --> disconnect socpe and pc --> Result : Software running ( Software window appears ) - (1)

(1) --> Scope connect PC ==> Result : Software Windows Visible but Scope not Working ( attached Picture )

Author: brussl1 Time: 2022-7-29 05:29
Hello. I have absolutly the same problem. How to repair it?

Author: brussl1 Time: 2022-7-29 06:02
I see that red led blink. in device manager have a device . When start program it do not start, but if disconnect the program appear. If again connect device , program still on Searching Device....

Author: gold Time: 2022-8-1 03:40
i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesitating.

Author: Jing Time: 2022-8-5 19:08

gold replied at 2022-8-1 03:40
i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesi ...

Dear Sir，
Please send an email to support@hantek.com.

Author: Brainiac Time: 2022-8-11 23:33
Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may not be enough power to power the oscilloscope. So, first try to use standart cable withou any USB isolatros or hubs.

Author: Jing Time: 2022-8-12 16:15

Brainiac replied at 2022-8-11 23:33
Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may ...

Dear Sir，
Please use the red and black USB cable to connect the machine.

Author: gold Time: 2022-8-14 20:51
I always connect that cable directly to the pc.

Author: brussl1 Time: 2022-8-19 00:35
I use both cable . But problem still. On Device manager have a device but program don't start. When disconnect device program start but when connect again dont work - see Searching device. And red led blink. Can i update some FW ? Even if need to open and use some program device ?

Author: Jing Time: 2022-8-22 21:45

brussl1 replied at 2022-8-19 00:35
I use both cable . But problem still. On Device manager have a device but program don't start. When ...

Dear Sir，
You can email support@hantek.com.

Author: gold Time: 2022-9-9 07:03
I sent an email a month ago (8/7), but there is no response from Hantech
Is there any way to send the scope to Hantech for repair?

Author: Jing Time: 2022-9-13 14:02

gold replied at 2022-9-9 07:03
I sent an email a month ago (8/7), but there is no response from Hantech
Is there any way to send th ...

Dear Sir,
You can contact your seller for repair first. If not, please provide the serial number of your machine.

Author: gold Time: 2023-8-15 10:02
After a long time, I write the final decision
I gave up on repairing the product.
Send an email to the manufacturer, ask the seller,
I've posted here, but no solution has been suggested.
I just installed the program and repeated the uninstall.
If reinstalling the software doesn't work, throw it away quickly.

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