DSO3000A SW broken

amy · Post time 2016-11-1 11:12:36

Edited by amy at 2016-11-1 11:19

Please click "Send Commands To This Instrument" and enter the next interface. Input "*IDN?". Click "Send & Read" and give us a screenshot to study.

And give us a picture of the indicator light.

luudee · Post time 2016-11-1 11:03:56

And this is with USB connection

luudee · Post time 2016-11-1 11:02:44

And this is with USB connection:

luudee · Post time 2016-11-1 10:50:48

Hello,

please find attached the images.

This is with LAN connection. USB connectin alos does not work.

On my windows 10 notebook, both works ...

Thank you for your help !!!

luudee

amy · Post time 2016-11-1 09:31:07

luudee replied at 2016-10-31 22:15
Thank you for the update Amy. Unfortunately it did not fix my problem. The software still hangs whe ...

Sir, open the device and connect to PC.
Please upload the screenshot of the software and Keysight IO Connection Expert, and a picture of the indicator light.

luudee · Post time 2016-10-31 22:15:03

Edited by luudee at 2016-10-31 22:16

Thank you for the update Amy. Unfortunately it did not fix my problem. The software still hangs when I try to startup ...

I tried the update 3 times, and also rebooted the PC inbetween ...
Any other suggestions ?

Many Thanks,
luudee

amy · Post time 2016-10-31 15:33:58

Please refer to the document in the attachment to update the firmware.

Register a username and download DSO3000A software on our official website: http://hantek.com/en/ProductDetail_2_134.html

DSO3000A SW broken

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