Processing of 4004BC Series Oscilloscope Displaying Only Start-up Picture

amy · Post time 2019-6-10 10:21:33

Edited by amy at 2019-11-15 09:06

When start the 4004BC Series Oscilloscope, it only displays Start-up Picture as the follow picture, can't enter scope interface, please operate as follow steps.

1. Refer to the video "4000BC recover" to operate.

2. If can enter the recovery interface, please press F2 to recover the system and press F1 to confirm.

3. If prompted for recovery failed, copy the recover_burn_dso4kb_191030.up file to your USB stick (FAT32 format, less than or equal to 16G) and insert it into your scope.
Refer to the video "4000BC recover" to enter the recovery interface again. Now press F3 to update.
After update, the oscilloscope should restart automatically.If the oscilloscope is still unable to start properl, enter the recovery interface again, and press F2 to recover the system.

(Newest)

If the problem has been solved after the above treatment, please download the latest firmware to update on the official website.
http://hantek.com/en/ProductDetail_3_12167.html

amy · Post time 2019-7-30 11:30:24

usamaaslam replied at 2019-7-29 20:20
Hello i have tried this but the situation has worsened up.

Firstly i tried to restart but nothing ...

Referring to video operation, can the oscilloscope still fail to enter the recovery interface?

What steps have you taken, and then can't continue?

amy · Post time 2019-8-1 10:09:02

Please send a message to me caiyijun@hantek.com

amy · Post time 2020-1-11 13:52:24

In the first post I have updated to the latest patch. You can try it.

amy · Post time 2021-7-31 09:41:56

Please send a message to us support@hantek.com .

amy · Post time 2021-8-17 10:33:39

Please confirm whether the Keysight VISA is the primary VISA library.

Processing of 4004BC Series Oscilloscope Displaying Only Start-up Picture

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