DSO3254A will not start with Windows app

wangshuang

Please download the lastest version of software in the following link and refer to the "DSO3000(A) GuickGuide"to finish installment.
http://www.hantek.com.cn/en/ProductDetail_2_134.html

wangshuang

You can reset the unit to factory setting by "Utility-Factory Setup".If it still can't work in normal,please record a installment video to us,so i can know what's wrong with it.My email address is wangshuang@hantek.com.

wangshuang

Only the power lamp is on, there is something wrong with the installation.
Have you successfully installed the IO Libraries Suite?After installing successfully, can you see driver information in device manager?click Keysight IO libraries suite icon in bottom right corner, and choice “Connection Expert”,you can see the device information in IO Window.If these are all right,please right click to update the driver manually, and choice the correct route: C:\Program USB connection mode: Refer to USB CONNECTION. Files\IVI Foundation\VISA\IVI USB Staging\b841aa80\Windows.
Then double click “DSO-xxxx” shortcut on desktop to open the software of DSO device. The device is connected with PC successfully. You can see “Connected” tip in status column.
Please check installment procedures step by step,seeing what went wrong.