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Hantek 2c42 new out of the box does not turn on

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Post time 2019-9-10 21:08:43 From the mobile phone | Show all posts |Read mode
Today the postman brought the new Hantek 2C42.  After unpacking, I tried to turn on the device, but it does not work either from batteries or from the power supply.  What can be done, how to solve this problem?
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Post time 2019-9-11 00:03:44 | Show all posts
Try to leave it charging for a while before turn it on. If charging, the power button should be lit by a red LED.

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 Author| Post time 2019-9-11 00:26:06 From the mobile phone | Show all posts
When charging is on, no button is lit

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Post time 2019-9-11 09:39:46 | Show all posts
You can try to change the charging cable,you can try to use he charging cable of your mobile phone.

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Post time 2019-9-11 11:02:54 | Show all posts
fast363@gmail.com replied at 2019-9-11 00:26
When charging is on, no button is lit

OK, try to charge it directly from the USB port of a computer or test it with another charger (the one from your phone should do). Also check the USB cable, try to use another one.

This way we can eliminate the charger or the cable as the source of the problem.

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 Author| Post time 2019-9-11 12:56:32 From the mobile phone | Show all posts
I already tried all the options, the device is dead. Where can I go for warranty, the seller does not resolve the issue.

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Post time 2019-9-11 15:56:15 | Show all posts
Try to remove the batteries and charge,to see if the light lit.

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 Author| Post time 2019-9-11 17:06:36 From the mobile phone | Show all posts
I tried changing the cable and charger, it did not work.  Apparently the device has a factory defect.

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 Author| Post time 2019-9-11 17:08:15 From the mobile phone | Show all posts
Batteries charged in another charger

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 Author| Post time 2019-9-11 17:17:53 From the mobile phone | Show all posts
ПРИБОР НЕ РАБОТАЕТ!!!! У ВАС ФОРУМ ПОДДЕРЖКИ ИЛИ УДАЛЕНИЯ НЕПРИЯТНЫХ ВАМ СООБЩЕНИЙ. Я ПРОБЫВАЛ ВСЕ СПОСОБЫ ПРО КОТОРЫЕ ВЫ ПИШИТЕ И НОЛЬ.
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