Hantek 2c42 new out of the box does not turn on

fast363

I tried changing the cable and charger, it did not work.  Apparently the device has a factory defect.

Han

Try to remove the batteries and charge,to see if the light lit.

fast363

I already tried all the options, the device is dead. Where can I go for warranty, the seller does not resolve the issue.

OASJ2YSeeEhBQo1

fast363@gmail.com replied at 2019-9-11 00:26
When charging is on, no button is lit

OK, try to charge it directly from the USB port of a computer or test it with another charger (the one from your phone should do). Also check the USB cable, try to use another one.

This way we can eliminate the charger or the cable as the source of the problem.

Han

You can try to change the charging cable,you can try to use he charging cable of your mobile phone.

fast363

When charging is on, no button is lit

OASJ2YSeeEhBQo1

Try to leave it charging for a while before turn it on. If charging, the power button should be lit by a red LED.