dso4102s

Eugen

Hello!

I have a hantek dso4102s (HW:1020xffffa000, SW:3.50.0(20190325.0)) oscilloscope.
Now there is a problem with him.
- When turned on, it does not load.
- When turned on again, it goes to the menu with a message about incorrect shutdown.

Rebooting on F1 does not give a result. Resetting to factory settings for F2 results in an operational failure. When updating from a flash drive, the dso4kc_func_hantek_dso_dso4102c_20190325.0.up file for F3 ends in an operational failure.



Kindly help me resolve the issue

amy

Please upload a video to study.

Eugen

Hello Amy!

in .AVI
https://drive.google.com/file/d/1phtOADwGV_ZEgC3ESQkE7uYPbgQOmu75/view?usp=sharing


in .MP4
https://drive.google.com/file/d/1p7IQvb9rApUMZ8DGv2MnRX8qt8bYIiu4/view?usp=sharing



Thank you!

I hope for help.

Eugen

amy replied at 2019-12-12 13:44
Please upload a video to study.

Hello Ami.
I uploaded the video as you requested.

(https://drive.google.com/file/d/ ... 75/view?usp=sharing)

Eugen

Possibly, my problem with the DSO4102S is similar to the problem described in https://www.eediscuss.com/forum. ... amp;extra=page%3D2.

Then please help me find recovery_burn file for DSO4102S.

wangshuang

I have give this problem to the product engineer, please wait for a few days, I will give the resolution to you asap.

Eugen

What can a product engineer say about this problem?
Maybe there is a utility program that will fix the system startup error?

amy

Please refer to this video to operate and select F2 to recover the system.

Eugen

The specified procedure has already been performed. But I repeated it. As before, an “operation failed” is displayed in the process of recovering.
System boot does not happen. When turned on again, it goes to the menu with a message about incorrect shutdown

Eugen

What to do if the operation with F2 does not give a result?