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dso4102s

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Post time 2019-12-11 16:24:41 | Show all posts |Read mode
Hello!

I have a hantek dso4102s (HW:1020xffffa000, SW:3.50.0(20190325.0)) oscilloscope.
Now there is a problem with him.
- When turned on, it does not load.
- When turned on again, it goes to the menu with a message about incorrect shutdown.

Rebooting on F1 does not give a result. Resetting to factory settings for F2 results in an operational failure. When updating from a flash drive, the dso4kc_func_hantek_dso_dso4102c_20190325.0.up file for F3 ends in an operational failure.



Kindly help me resolve the issue


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Post time 2019-12-12 13:44:51 | Show all posts
Please upload a video to study.

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 Author| Post time 2019-12-13 02:46:34 | Show all posts

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 Author| Post time 2019-12-14 01:18:51 | Show all posts
amy replied at 2019-12-12 13:44
Please upload a video to study.

Hello Ami.
I uploaded the video as you requested.

(https://drive.google.com/file/d/ ... 75/view?usp=sharing)

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 Author| Post time 2019-12-31 02:41:41 | Show all posts
Possibly, my problem with the DSO4102S is similar to the problem described in https://www.eediscuss.com/forum. ... amp;extra=page%3D2.

Then please help me find recovery_burn file for DSO4102S.

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Post time 2019-12-31 09:01:45 | Show all posts
I have give this problem to the product engineer, please wait for a few days, I will give the resolution to you asap.

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 Author| Post time 2020-1-21 01:21:34 | Show all posts
What can a product engineer say about this problem?
Maybe there is a utility program that will fix the system startup error?

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Post time 2020-1-21 16:55:54 | Show all posts
Please refer to this video to operate and select F2 to recover the system.



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 Author| Post time 2020-1-22 01:36:20 | Show all posts
Edited by Eugen at 2020-1-22 04:39

The specified procedure has already been performed. But I repeated it. As before, an “operation failed” is displayed in the process of recovering.
System boot does not happen. When turned on again, it goes to the menu with a message about incorrect shutdown


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 Author| Post time 2020-1-23 01:17:08 | Show all posts
What to do if the operation with F2 does not give a result?
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