2d72 死机问题

yifengling0

系统固件 2020052201
pcb 0000000001
fpga v07

滚动模式 100ms 切换万用表模式，再切回示波器直接死机掉电。 几乎100%

保持示波器模式不变，按menu或者其他按键也有掉电问题。

非滚动模式貌似未发现掉电。

yifengling0

amy replied at 2020-6-18 09:39
我们已上传最新固件。请扫描仪器后面的二维码下载最新的软件安装，然后使用“检查更新”来更新固件。
...

我安装了0618的版本，滚动模式切换示波器和万用表貌似不死了，但是打开系统信息菜单，按menu键还是死机，再修复一下吧。

amy

我们已上传最新固件。请扫描仪器后面的二维码下载最新的软件安装，然后使用“检查更新”来更新固件。

yifengling0

OASJ2YSeeEhBQo1 replied at 2020-6-17 08:25
There is a new fw available, version 2020060901. I installed it through the AutoUpdater, and at firs ...

CN19430072019764   is this a old model?

yifengling0

OASJ2YSeeEhBQo1 replied at 2020-6-17 08:25
There is a new fw available, version 2020060901. I installed it through the AutoUpdater, and at firs ...

thanks for your comment. old version sw have a random peak in Y-T/Roll mode issue.  

I will checker my instrument hw version later.

OASJ2YSeeEhBQo1

There is a new fw available, version 2020060901. I installed it through the AutoUpdater, and at first, the oscilloscope worked fine but now it will have the same problem, crashing in roll mode when changing from scope to DMM and back to scope or scope to AWG and back.
For me, version 2019110801 is the most stable so far.
I also noticed another issue with the 2020xxxx firmware, the DC mA mode of the multimeter does not work when I install any of the latest FW, the hardware is fine, it's a software problem, reverting to an older version, it works. This issue seems to affect only my instrument, I tested others newer devices and there's no problem, maybe an incompatibility with earlier production batches?

yifengling0

OASJ2YSeeEhBQo1 replied at 2020-6-12 23:54
I'm using FPGA 7 as well.

You can get the fw from this link in the forum: https://www.eediscuss.com ...

I updated  version 2019110801 .   In scroll mode won't crash anymore.  but when I switch X-T /x-Y/roll mode it will got the same problem random....  

OASJ2YSeeEhBQo1

I'm using FPGA 7 as well.

You can get the fw from this link in the forum: https://www.eediscuss.com/forum. ... TUxfDI2MDU1fDEzNjc2

from this thread: https://www.eediscuss.com/forum. ... 8&fromuid=26055

yifengling0

OASJ2YSeeEhBQo1 replied at 2020-6-12 08:09
I can confirm this bug in my 2D42 using FW 2020052201 or 2020051401. I reverted to version 201911080 ...

thanks for your information. I cannot download the old version. could you share it to me.？ and which the fpga version are you using.?

OASJ2YSeeEhBQo1

I can confirm this bug in my 2D42 using FW 2020052201 or 2020051401. I reverted to version 2019110801 and it won't crash in scroll mode anymore.