DSO5102P Serious update problem

Tylerebowers · Post time 2021-2-18 10:48:58

Installed the latest firmware update but I now get an error screen:

System is not shut down properly last time ,
please select the start-up mode

Press F1 to reboot the system
Press F2 to recover the system
Press F3 to update the recover partition

Rebooting does not fix the problem, recovering also does not work, and F3 does not work because it is missing a file "recover.up"
Please help
Thanks

Jing · Post time 2021-11-5 08:30:51

URIELGRBLY replied at 2021-11-5 05:20
I have the same problem how to solve the problem is it possible to get
File to fix the problem

Please send related questions to support@hantek.com and provide the serial number of your machine.

URIELGRBLY · Post time 2021-11-5 05:20:00

I have the same problem how to solve the problem is it possible to get
File to fix the problem

QMESAR · Post time 2021-3-8 17:29:44

Typical HANTEK SUPPORT NO ANSWERS -NO HELP For their unfinished products They take your money and that is that
The worst support in the world ,anybody that cosiders buying a HANTEK Scope Please check this forum and you will see once you have problems it is your problem
they do not even respond

Tylerebowers · Post time 2021-3-6 13:26:58

dionissb replied at 2021-3-2 14:12
I found solution and it helped me. Search in youtube root.ubi. Here man is telling how to fix issue. ...

could you post your ubi file

dionissb · Post time 2021-3-2 14:12:21

I found solution and it helped me. Search in youtube root.ubi. Here man is telling how to fix issue.

dionissb · Post time 2021-3-1 23:23:46

Dear support. I have exact same issue. Could you help me as well to bring back to live oscilloscope/

dionissb · Post time 2021-3-1 23:21:51

Dear support. I have exact same issue. Could help us to resolve this issue?

Tylerebowers · Post time 2021-2-21 12:52:55

I have access over serial, I wired up to the 3 points.
I can post the log if it is needed.

Tylerebowers · Post time 2021-2-21 01:43:06

ying replied at 2021-2-20 15:13
Please try to press F2 to recover the system.

I did that several times but each time it comes back to this screen, I have also tried F3 but it is missing a recover file.