6022BL will not activate

STEMteacher · Post time 2021-10-18 04:12:26

I have downloaded and installed the software and drivers, but my W10 Asus laptop never sees a new USB device. Accordingly, the scope is not usable.

How can I verify if it is Dead On Arrival?

STEMteacher · Post time 2021-10-26 03:47:42

Edited by STEMteacher at 2021-10-26 03:52

Sakis replied at 2021-10-18 14:56
sorry if you feel that i am stating the obvious but start from simple things.
did you connect both u ...

I found the problem, but have no clue as to solution.
DRIVER1 is installed and Device Manager shows it
Open the driver and all look ok until we look at Properties/ Events
Says Device not started (Hantek6022BL1)
Information window shows
Device USB/. requires further installation
Digging deeper shows source Kernel-PnP
Driver name oem43.inf
Problem 0x34
Problem Status: 0xC0000428

I have updated and reinstalled several times. Same results.
How do I get help from Hantek

I will return this to Amazon if I can’t get help.