DSO4084B PC connection problem

Jing · Post time 2021-10-20 11:02:27

Customer consultation

I have a problem connecting DSO4084B oscilloscope to PC. Serial nuber is CN1811001001542.
In attachment you can find a photo of screen when it's not properly displaying system information.

I own one more oscilloscope of the same type and it is connecting to PC just fine and it is also displaying complete information in system information menu.

Is there a way you can help me solving the problem?

Jing · Post time 2021-10-20 11:08:17

Reply

The lack of system information does not affect the use. And system information can only be added by our company's operations.

aio · Post time 2021-10-20 11:32:34

Oscilloscope shows usb connection icon on the display, but windows software doesn't see the scope. Maybee the Keysight connection software needs this system infornation to properly connect. Please help me add this information, if you can.

Jing · Post time 2021-10-21 14:23:36

avdio replied at 2021-10-20 11:32
Oscilloscope shows usb connection icon on the display, but windows software doesn't see the scope. M ...

To add information communication, you need to mail the machine over, and we will help you add the system information.Can't you connect to the software now?

aio · Post time 2021-10-21 15:39:31

The oscilloscope can not connect to PC software.

Jing · Post time 2021-10-22 09:41:38

aio replied at 2021-10-21 15:39
The oscilloscope can not connect to PC software.

Please provide your machine model and machine serial number (on the back shell), we will make an upgrade package for you.

aio · Post time 2021-10-22 14:03:23

DSO4084B
CN1811001001542

Jing · Post time 2021-10-23 09:27:27

aio replied at 2021-10-22 14:03
DSO4084B
CN1811001001542

I have sent the file to you by mail, please check it carefully.

aio · Post time 2021-10-23 15:01:54

Thank you for your assistance, oscilloscope is now connecting to PC properly.

Hantek support service is excellent.