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Customer consultation
I have recently bought a DS04254B. It is very good for the price, but I
am having a few problems.
1. Saving a waveform in csv format does not work. I get a file with the
right number of samples and channels. but the data does not match what I
see on the display.
2. Once the cursor functions are activated, a measurement window is
displayed on the screen. I could find no way to remove this window
again. The only thing that works is to reset to defaults.
3. The math functions does not work at all.
I was wondering if a firmware update will solve these problems? This is
very risky. If I load the wrong firmware, my oscilloscope may become
totally useless.
I downloaded the following file from the Hantek website: dso4kb_20210701.upk
Can you please confirm if this is the right firmware for my osciloscope?
The product details is as follows:
Model DSO4254B
Serial CN2037001005041
Software 1.1.2 (200529.0)
Hardware 101.001.001.000.000.000.0
FPGA a005
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