System update prompt

wangshuang · Post time 2021-12-17 09:31:41

Edited by wangshuang at 2021-12-17 09:34

Customer consultation

I have a oscilloscope (DSO5072P) which fails to boot correctly. After the splash screen I get the following screen as picture attached. Is there a way you could help me please.
Serial T 1G/035 001681

wangshuang · Post time 2021-12-17 09:33:34

Reply

Please reboot it and see if it can run normally. If not, please let me know, thanks.

stephen.bradford@kone.com · Post time 2021-12-19 10:03:24

Yes I have rebooted many times and still comes up with same splash screen

amy · Post time 2021-12-23 11:48:49

Have you updated the firmware before the oscilloscope cannot be started?

System update prompt

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