6254BD program does not run in Windows

gold · Post time 2022-7-9 21:04:40

Edited by gold at 2022-7-9 21:10

Windows10
6254BD

it's working fine
but symptoms appeared a few days ago.

1. When I run the pc program, the program does not run
2. Disconnect the 6254BD from the computer and the program will run
but 6245BD not working

3. The LED on the front of the oscilloscope does not light up.

4. I can't hear the relay inside the oscilloscope working

5. It shows that the USB driver is fine.
Same with reinstalling

What should I do?
thanks

gold · Post time 2023-8-15 10:02:31

After a long time, I write the final decision
I gave up on repairing the product.
Send an email to the manufacturer, ask the seller,
I've posted here, but no solution has been suggested.
I just installed the program and repeated the uninstall.
If reinstalling the software doesn't work, throw it away quickly.

Jing · Post time 2022-9-13 14:02:50

gold replied at 2022-9-9 07:03
I sent an email a month ago (8/7), but there is no response from Hantech
Is there any way to send th ...

Dear Sir,
You can contact your seller for repair first. If not, please provide the serial number of your machine.

gold · Post time 2022-9-9 07:03:16

I sent an email a month ago (8/7), but there is no response from Hantech
Is there any way to send the scope to Hantech for repair?

Jing · Post time 2022-8-22 21:45:25

brussl1 replied at 2022-8-19 00:35
I use both cable . But problem still. On Device manager have a device but program don't start. When ...

Dear Sir，
You can email support@hantek.com.

brussl1 · Post time 2022-8-19 00:35:04

I use both cable . But problem still. On Device manager have a device but program don't start. When disconnect device program start but when connect again dont work - see Searching device. And red led blink. Can i update some FW ? Even if need to open and use some program device ?

gold · Post time 2022-8-14 20:51:27

I always connect that cable directly to the pc.

Jing · Post time 2022-8-12 16:15:27

Brainiac replied at 2022-8-11 23:33
Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may ...

Dear Sir，
Please use the red and black USB cable to connect the machine.

Brainiac · Post time 2022-8-11 23:33:58

Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may not be enough power to power the oscilloscope. So, first try to use standart cable withou any USB isolatros or hubs.

Jing · Post time 2022-8-5 19:08:15

gold replied at 2022-8-1 03:40
i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesi ...

Dear Sir，
Please send an email to support@hantek.com.

6254BD program does not run in Windows

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