6254BD program does not run in Windows

gold · Post time 2022-7-9 21:04:40

Edited by gold at 2022-7-9 21:10

Windows10
6254BD

it's working fine
but symptoms appeared a few days ago.

1. When I run the pc program, the program does not run
2. Disconnect the 6254BD from the computer and the program will run
but 6245BD not working

3. The LED on the front of the oscilloscope does not light up.

4. I can't hear the relay inside the oscilloscope working

5. It shows that the USB driver is fine.
Same with reinstalling

What should I do?
thanks

gold · Post time 2022-7-16 19:20:02

Edited by gold at 2022-7-16 19:26

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) ==> Result : Software does not run ( Software windows not visible )

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) --> Software does not run --> disconnect socpe and pc --> Result : Software running ( Software window appears ) - (1)

(1) --> Scope connect PC ==> Result : Software Windows Visible but Scope not Working ( attached Picture )

gold · Post time 2022-8-1 03:40:04

i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesitating.

gold · Post time 2022-8-14 20:51:27

I always connect that cable directly to the pc.

gold · Post time 2022-9-9 07:03:16

I sent an email a month ago (8/7), but there is no response from Hantech
Is there any way to send the scope to Hantech for repair?

gold · Post time 2023-8-15 10:02:31

After a long time, I write the final decision
I gave up on repairing the product.
Send an email to the manufacturer, ask the seller,
I've posted here, but no solution has been suggested.
I just installed the program and repeated the uninstall.
If reinstalling the software doesn't work, throw it away quickly.

6254BD program does not run in Windows

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