DSO4104C won't boot after update

PtyslawPL · Post time 2022-10-10 03:19:22

Hello,

I've got a problem with oscilloscope. After installing latest available update (file dated 13 December 2021) from product page (which appeared to be successful) and rebooting my device shows only QR code logo or recovery menu.
I've tried steps showed at this thread:

https://www.eediscuss.com/forum.php?mod=viewthread&tid=14831

but pressing F3 after reboot shows only QR code screen and pressing F2 after few seconds ends up with "Operation Failed" message.
I would be grateful if you could help me.

Regards
PtyslawPL

Jing · Post time 2022-10-10 09:31:46

Dear Sir，
Please provide the serial number of your machine.

PtyslawPL · Post time 2022-10-15 18:38:20

Serial number of my scope is: CN1908002003107.

Jing · Post time 2022-10-17 09:15:37

PtyslawPL replied at 2022-10-15 18:38
Serial number of my scope is: CN1908002003107.

Dear Sir，
Please follow the link to restore the backup file, the link to download the file in a timely manner, there is a time limit.
https://www.filemail.com/d/ktjjxqfjbdwxmov

PtyslawPL · Post time 2022-10-17 14:52:02

That helped me, my oscilloscope is working properly now.
Thank you for help!

Regards
PtyslawPL

miasma · Post time 2022-12-30 05:26:27

Hello, i have a same problem with my osciloscope DSO4102C serial number- T1G/049007408.
can you please help me?