Customer consultation
Hi: I purchased one of your 6022BE USB scopes a few months ago. I did not have any occasion to use it until two weeks ago. I had no problem installing the drivers and software and it was working fine up until yesterday. Yesterday, I started up the computer and plugged in the scope USB Cable getting ready to diagnose an audio preamp. Before I got a chance to make any measurements, the scope software froze and the LED on the scope box went out. I unplugged the USB cable, shut down and restarted the software then plugged in the USB again. This time the software copuld not find the scope. It simply displayed "searching device" in the lower left corner of the window. Strangely, as long as the scope was plugged in via USB, I could not use ny keyboard. The serial no. of my 6022BE is CN2211036133767. Is there a warranty that covers this kind of failure? I have used the scope less than 3 hours in total since purchase.
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