DSO3254A does not recognize USB.

hjlee@leolsi.com

Hello, I am using the DSO3254A now.

But, the DSO3254A suddenly does not recognize USB from PC.

Below refer to picture.

The USB recognition failure is displayed every certain time.

The same happens on my PC as well as on other PC.

Please provide a workaround for this issue.

Regards, Lee

amy

Sir, please check whether there is a IO icon on the lower right corner of the computer.
If not, please check whether the five services are started in the following picture.

If not, please start them manually.

Anu further discussion, please let me know.

hjlee@leolsi.com

Thank you for answer.
Five services are started. Refer to attachment file.
Perhaps this is a problem with the DSO3254A.
Please let me know if I have other check .

amy

hjlee@leolsi.com replied at 2018-2-28 15:18
Thank you for answer.
Five services are started. Refer to attachment file.
Perhaps this is a problem ...

Sir, did you install a software with NI recently on your computer?
Please replace a computer to test.

hjlee@leolsi.com

I'm not recently install NI software on my computer.
And other PC occurs the same problem.
It seems to be the internal problem of DSO3254A.
Can I reinstall the F/W of DSO3254A?

hjlee@leolsi.com

Hello, I'm Lee.
Let me know how to fix the DSO3254A.

amy

hjlee@leolsi.com replied at 2018-3-7 14:14
Hello, I'm Lee.
Let me know how to fix the DSO3254A.

Sir, please uninstall the IOLibsuite and refer to the pictures to reinstall it manually, and install the Keysight VISA as primary VISA.

   

And please right the unknown device in device manager and select the properties.
And give me a screenshot of the Hardware ID as the following picture.



Any further discussion, please let me kow.

hjlee@leolsi.com

Thank you for support.
But the same problem as before occurs.
Refer to attechment(Screenshot).

amy

hjlee@leolsi.com replied at 2018-3-8 09:33
Thank you for support.
But the same problem as before occurs.
Refer to attechment(Screenshot).

Sir, please check the indicators when you connect it to your computer.
And give me a picture to study.

hjlee@leolsi.com

I did not understand exactly what you said.
Give me a sample picture and I'll send it.