DSO5102P bricked on main screen
HiMi DSO5102P is stuck on the main screen after initializing with the message "Error: Fpga version does not math with the app!!"
I can not update firmware nor restore anything because there is no way out of this state. Since the power-up, the oscilloscope does not respond to any input
Appreciate any solutions
lggomez replied at 2022-12-4 09:04
I never expected support to be this bad... I will tell anyone to avoid this brand like the plague wh ...
There is no support here. With some of the responses, It makes you wonder if we are being toyed with. Like I said in a previous post, one line answers and irrelevant jargon. Maybe time to just junk the piece of garbage and buy something of better quality. Lesson learned.
lggomez replied at 2022-11-30 07:57
Please can I get support on this. It is unacceptable that an unit with less than 10 uses after month ...
I agree. Support here is terrible. I am on the verge of junking the scope.
Edited by mork at 2022-11-15 04:44
Having the same issue with the same scope. Seems to be a chronic issue with these. For some reason the firmware is corrupt and unable to finish loading.
I am hoping Hantek support will help with this as it just stopped booting.
SN T 1G/036 001682
mork replied at 2022-11-15 04:32
Having the same issue with the same scope. Seems to be a chronic issue with these. For some reason t ...
Thanks, I thought I was the only one having this issue since I could not find any relevant content on the web. The frustraing part is that the unresponsive controls don't allow me to restore the firmware
Edited by Jing at 2022-11-15 11:13
lggomez replied at 2022-11-15 07:19
Thanks, I thought I was the only one having this issue since I could not find any relevant content ...
Dear Sir，
Please follow the following file to test.
All pins check out within spec. What is next?
PCB is different but I could see the same componentes, altough I could not get any clear voltage readings unfortunately (mV instead of V)
The 1kHz probe calibrator line on the other hand gives me a very wide range between 50 and 30kHz. Voltage is the same, can't get a significant reading (it gives me mV values)
Since all controls are on I don't trust my multimeter very much, but I could verify the frequency oscillations on the calibration line by comparing with a signal generator
No follow up from support on this issue? From my research, the issue is a corrupt firmware issue that I am hoping can be rectified via a file update procedure from Hantek.
Hope to hear something soon.
Edited by Jing at 2022-11-18 11:39
mork replied at 2022-11-17 22:03
No follow up from support on this issue? From my research, the issue is a corrupt firmware issue tha ...
Dear Sir，
Follow the file in the link to reprogram. The file in the link has a deadline, please download it in time.https://www.filemail.com/d/mygokkwowsvhrcw
Hi, Downloaded the file and extracted to USB thumb drive formatted at Fat32. Ran it through the SD Cardmaker and shorted P5 as directed. It will not recognize the drive. I also noticed that the file you posted is for the DSO5202. Is this the correct version?
SN T 1G/036 001682
Is the 4GB SD card a hard limitation? I tried to flash with a 32GB card with a 4GB FAT partition but without success. Will try to get a card of that size
As for the tools, I really can't verify the process was successful when I prepare the card and I get the following error when trying to flash